SERVICIO AL CLIENTE
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How do I track my order?
Once your order has shipped, we will send you a shipping confirmation email with a link to track the order on the carrier's website. By clicking the link, you will be able to check the status of your order once is in transit.
Please note: It may take one week or more according the place delivered , the order will send it from japan, for your tracking information to reflect details on FedEx, Ems sites.
What are your delivery options?
We know how important it is to get your delivery to you as quickly and conveniently as possible, and we offer a range of Express and Standard options
All orders are despatched within one working day from receipt of your order. All next day delivery orders received by 2pm are dispatched the same day.
Orders placed on a Friday will be dispatched at the latest by the following Monday, though we will endeavour to have them dispatched on the Friday itself.
If you wish to receive your item on the Saturday, please call customer services, to arrange a Special Next Day Weekend delivery.
Please note times specified exclude weekends and bank holidays.
Orders where express delivery is chosen are sent using EMS Express, with guaranteed 5days delivery within the gulf countries, with options to sign up to e-mail or text notifications ,
How to Return an Online Purchase
If you purchase something online and then find out--once it is delivered--that it is not what you wanted, there may be a chance that you can return it to where you purchased it. The return policies vary from online store to online store, but generally, the rules are the same. There is usually a 30-day return guarantee on any new purchase you have made at an online store. This means that you have to return the merchandise within 30 days of receiving it. Most online stores will also only accept returns of un-used and unopened items. If you use the item at all, chances are that you will not be able to return it. If it is clothing, you must keep the tags on the clothing in order to return the purchase.In many cases, the online business will pay for the return shipping if the error was theirs, meaning that they sent you an incorrect or damaged item. Usually if an item is opened or returned after 30 days, you will only receive a partial refund.
How can I contact your couriers?
On a missed collection or delivery, the courier may choose to leave a contact number on the calling card. However, our couriers do not have to leave their details as they are self-employed and use their personal mobile phones.
We are unable to provide you with the couriers' contact details due to data protection laws, but we can contact the courier on your behalf, in regards to delivery. Unfortunately, if your query relates to a parcel from a retailer, we are unable to contact the courier for you- you will need to contact your retailer who can raise the query on your behalf.
Do you provide International delivery?
Yes, we delivery internationally. There is a flat rate delivery fee for international deliveries. However, if you are wanting your order to be delivered internationally, please contact us as we will always seek to find our customers
What is your returns policy?
Our Return Process is simple and hassle free. You can return your merchandise to our warehouse up to 60 days from your item's ship date.
Returns must be in original condition, unworn/unused with original tags and labels.
Your return item(s) will be inspected upon arrival before your refund is processed. Once we receive the returned merchandise, we will credit your account within 10 business days. You will receive a confirmation email once this is completed. Original shipping charges are not included in the refunded price. Based on your financial institution, it can take up to 2 to 10 business days to reflect on your account statement once your refund is processed.
For more information regarding our return process, please review our Return Instructions.
If items are returned after our 60 day return policy, we will not be able to accept your return and will donate your merchandise to a charity of our choice. A merchandise credit or refund will not be credited to your account.
Customized items are final sale and cannot be returned. If a customized item is returned, we will not be able to accept the return and will donate your merchandise to a charity of our choice.
If an item is returned to us in error (order not placed on our site), we will ship your merchandise back to you.
If you are looking to return a gift you received, please review our Gift Return answer for more information.
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